Terms & Condition’s
INTRODUCTION
THIS WEBSITE IS OWNED AND OPERATED BY NEW REALM CLO. BY ACCESSING AND USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT HEREIN. THESE TERMS APPLY TO ALL USERS OF THE SITE, INCLUDING CASUAL BROWSERS AND REGISTERED CUSTOMERS.
THE TERMS AND CONDITIONS GOVERN YOUR USE OF THIS WEBSITE AND THE PURCHASE OF ANY PRODUCTS OR SERVICES AVAILABLE THROUGH IT. PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE. USING THE SITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.
NEW REALM CLO OFFERS THIS WEBSITE, INCLUDING ALL INFORMATION, TOOLS, AND SERVICES AVAILABLE FROM THIS SITE, TO YOU, THE USER, CONDITIONED UPON YOUR ACCEPTANCE OF ALL THE TERMS, CONDITIONS, POLICIES, AND NOTICES STATED HERE.
ELIGIBILITY AND ACCOUNT TERMS
TO USE CERTAIN FEATURES OF THIS WEBSITE, INCLUDING MAKING PURCHASES, YOU MUST REGISTER FOR AN ACCOUNT. BY CREATING AN ACCOUNT, YOU AGREE TO PROVIDE ACCURATE AND CURRENT INFORMATION ABOUT YOURSELF AS PROMPTED BY THE REGISTRATION FORM. YOU ARE SOLELY RESPONSIBLE FOR KEEPING YOUR ACCOUNT AND PASSWORD SECURE AND FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT.
YOU MUST BE AT LEAST 18 YEARS OF AGE TO CREATE AN ACCOUNT ON OUR SITE. IF YOU ARE UNDER 18, YOU MAY USE THE SERVICES ONLY WITH INVOLVEMENT OF A PARENT OR GUARDIAN. NEW REALM CLO RESERVES THE RIGHT TO REFUSE SERVICE, TERMINATE ACCOUNTS, REMOVE OR EDIT CONTENT, OR CANCEL ORDERS IN ITS SOLE DISCRETION.
BY ACCEPTING THESE TERMS, YOU CONFIRM THAT YOU ARE CAPABLE OF ENTERING INTO A BINDING CONTRACT AND THAT YOU AGREE TO COMPLY WITH ALL LOCAL LAWS PERTAINING TO YOUR USE OF THE WEBSITE AND ANY RELATED SERVICES.
GENERAL CONDITIONS
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON AT ANY TIME. YOU UNDERSTAND THAT YOUR CONTENT (NOT INCLUDING CREDIT CARD INFORMATION), MAY BE TRANSFERRED UNENCRYPTED AND INVOLVE (A) TRANSMISSIONS OVER VARIOUS NETWORKS; AND (B) CHANGES TO CONFORM AND ADAPT TO TECHNICAL REQUIREMENTS OF CONNECTING NETWORKS OR DEVICES. CREDIT CARD INFORMATION IS ALWAYS ENCRYPTED DURING TRANSFER OVER NETWORKS.
YOU AGREE NOT TO REPRODUCE, DUPLICATE, COPY, SELL, RESELL OR EXPLOIT ANY PORTION OF THE SERVICE, USE OF THE SERVICE, OR ACCESS TO THE SERVICE OR ANY CONTACT ON THE WEBSITE THROUGH WHICH THE SERVICE IS PROVIDED, WITHOUT EXPRESS WRITTEN PERMISSION BY US.
THE HEADINGS USED IN THIS AGREEMENT ARE INCLUDED FOR CONVENIENCE ONLY AND WILL NOT LIMIT OR OTHERWISE AFFECT THESE TERMS.
PRODUCT AND SERVICE DETAILS
NEW REALM CLO PROVIDES A VARIETY OF FASHION PRODUCTS AND ACCESSORIES AVAILABLE EXCLUSIVELY ONLINE THROUGH OUR WEBSITE. EACH PRODUCT OR SERVICE LISTED ON OUR WEBSITE HAS A DETAILED DESCRIPTION TO HELP YOU MAKE AN INFORMED DECISION BEFORE PURCHASING. WE ENDEAVOUR TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLOURS AND IMAGES OF OUR PRODUCTS THAT APPEAR AT THE STORE. HOWEVER, WE CANNOT GUARANTEE THAT YOUR COMPUTER MONITOR'S DISPLAY OF ANY COLOUR WILL BE ACCURATE.
ALL PRODUCTS OR SERVICES ARE SUBJECT TO AVAILABILITY, AND WE RESERVE THE RIGHT TO LIMIT THE SALE OF OUR PRODUCTS OR SERVICES TO ANY PERSON, GEOGRAPHICAL REGION OR JURISDICTION. WE MAY EXERCISE THIS RIGHT ON A CASE-BY-CASE BASIS. FURTHERMORE, WE RESERVE THE RIGHT TO DISCONTINUE ANY PRODUCT AT ANY TIME.
PLEASE NOTE THAT SOME ITEMS MAY BE AVAILABLE ONLY IN LIMITED QUANTITIES AND CAN ONLY BE RETURNED OR EXCHANGED ACCORDING TO OUR RETURN POLICY.
PRICING AND PAYMENTS
ALL PRICES LISTED ON OUR WEBSITE ARE IN AUSTRALIAN DOLLARS (AUD) AND INCLUDE GST (GOODS AND SERVICES TAX) AS APPLICABLE. NEW REALM CLO RESERVES THE RIGHT TO CHANGE THE PRICES OF OUR PRODUCTS OR SERVICES AT ANY TIME WITHOUT PRIOR NOTICE. HOWEVER, SUCH CHANGES WILL NOT AFFECT ORDERS THAT HAVE ALREADY BEEN ACCEPTED AND PROCESSED BY US.
WE ACCEPT VARIOUS METHODS OF PAYMENT INCLUDING CREDIT CARD, DEBIT CARD, AND OTHER SECURE ONLINE PAYMENT METHODS. ALL PAYMENTS ARE PROCESSED THROUGH SECURE GATEWAYS TO ENSURE THE PROTECTION OF YOUR PERSONAL AND FINANCIAL INFORMATION.
WHEN YOU MAKE A PURCHASE, YOU MUST PAY THE FULL AMOUNT AS INDICATED AT THE TIME OF CHECKOUT. IN THE EVENT OF A PAYMENT DISCREPANCY, OR IF WE ARE UNABLE TO PROCESS YOUR PAYMENT, YOUR ORDER MAY BE CANCELLED.
NEW REALM CLO IS NOT RESPONSIBLE FOR ANY FEES OR CHARGES THAT MAY BE IMPOSED BY YOUR BANK OR CREDIT CARD ISSUER, INCLUDING FOR OVERSEAS TRANSACTIONS.
SHIPPING AND DELIVERY
NEW REALM CLO OFFERS SHIPPING ACROSS AUSTRALIA AND TO SELECT INTERNATIONAL DESTINATIONS. THE SHIPPING COSTS WILL BE CALCULATED AND DISPLAYED AT CHECKOUT BASED ON YOUR DELIVERY LOCATION AND THE SIZE AND WEIGHT OF YOUR ORDER.
WE ENDEAVOUR TO DISPATCH ORDERS WITHIN 2-5 BUSINESS DAYS FROM THE TIME YOUR ORDER IS PLACED AND PAYMENT HAS BEEN CONFIRMED. ONCE DISPATCHED, DELIVERY TIMES WILL VARY DEPENDING ON YOUR LOCATION AND THE EFFICIENCY OF YOUR LOCAL POSTAL SERVICE.
FOR AUSTRALIAN CUSTOMERS, STANDARD DELIVERY TYPICALLY TAKES BETWEEN 5-7 BUSINESS DAYS. INTERNATIONAL DELIVERY TIMES MAY VARY SIGNIFICANTLY, AND CUSTOMERS ARE ADVISED TO CONSULT LOCAL POSTAL SERVICES FOR APPROXIMATE DELIVERY TIMES.
PLEASE BE AWARE THAT DELIVERY DELAYS MAY OCCUR DURING HIGH VOLUME AND PEAK PERIODS OR DUE TO UNFORESEEN REASONS, WHICH ARE BEYOND OUR CONTROL. NEW REALM CLO IS NOT RESPONSIBLE FOR ANY DELAYS CAUSED BY CUSTOMS CLEARANCE PROCESSES FOR INTERNATIONAL ORDERS.
TRACKING INFORMATION WILL BE PROVIDED FOR ALL ORDERS, ALLOWING YOU TO TRACK YOUR ORDER FROM DISPATCH TO DELIVERY.
RETURNS AND REFUNDS
NEW REALM CLO ACCEPTS RETURNS AND WILL PROVIDE REFUNDS OR EXCHANGES FOR ITEMS THAT ARE DEFECTIVE OR NOT AS DESCRIBED, PROVIDED THE REQUEST IS MADE WITHIN 30 DAYS OF RECEIVING YOUR ORDER. TO BE ELIGIBLE FOR A RETURN, ITEMS MUST BE UNUSED, IN THE SAME CONDITION THAT YOU RECEIVED THEM, AND IN THEIR ORIGINAL PACKAGING.
TO INITIATE A RETURN, PLEASE CONTACT US AT SUPPORT@NEWREALMCLO.COM WITH YOUR ORDER NUMBER AND THE REASON FOR RETURN. WE WILL PROVIDE YOU WITH INSTRUCTIONS ON HOW TO RETURN THE ITEM. PLEASE NOTE THAT YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF APPROVED, YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.